Appliances manufacturer Kane saves hours on manual tasks and their productivity “goes through the roof”

July 4, 2024

Turning Hours into Minutes

As is the case in most businesses, Kane was feeling weighed down by never-ending and mounting paperwork, which was impacting their ability to serve their customers:

“Our issue is not only were we causing friction for our customer, but we were causing massive friction internally. With piles of paper of quotations waiting to be authorised and loads of people to have to call. The customer who knows nothing about all this doesn’t care about your internal processes, but you need to serve”

Working with Autonomate turned “process into pleasure” and helped them reduce the time it took to complete manual tasks from hours to minutes.

About the Client

KANE is the largest UK manufacturer of portable flue gas & engine exhaust analysers. Kane sells & supports customers in over 40 countries with sales & service partners including sister companies in France, Germany, North America, Mexico, China, Hong Kong & Korea.

Situation

Kane faced the perennial challenge of piles of paper waiting to be authorized and lots of customer requests and actions queueing up.

That was not only causing friction for their customers, but also causing massive friction internally. Their resources were being wasted executing on manual, repetitive tasks when they could have been better spent in delivering value to customers.

Consequently, they were on the lookout for solutions that could streamline their processes, enabling them to cut down on time needed for manual execution and resultantly have more time to spend on productivity gains elsewhere. But like most businesses, they had no idea where to start and what was possible.

Solution

Within the space of a few weeks, Autonomate was able to implement Automation & AI solutions which streamlined their entire business operations and massively boosted productivity:
 
“Autonomate have essentially given us a piece of software that completely, radically changes that. It removes the tedious, repetitive jobs. So our staff get better opportunities, get to do more challenging activities and are cross -trained to do other staff.
 
People can become engineers, marketing managers, also work in the workshop. I call this turning process into pleasure. I was extremely surprised how quickly Jamie and Automate developed programs to help us.”

Impact

Kane’s productivity “gone through the roof” thanks to the tools implemented by Automate. They have implemented a completely new way of working.

The solutions have removed the tedious, repetitive jobs. So Kane’s staff get better opportunities, get to do more challenging activities and are cross-trained to upskill.

Thanks to Autonomate, Kane has automated processes that would otherwise be really boring but necessary to do every day. In the words of their CEO: “what might have taken six hours is now taking 45 minutes”.